Frequently Asked Questions

Frequently Asked Questions

Filter our FAQ

General

Usage

Ingredients & Safety

Shipping & Subscriptions

Returns & Guarantee

Other

Search our FAQ

General

How do I make sure I’m buying authentic JiYu?

JiYu products are sold exclusively through jiyuskin.com, Amazon (sold by JiYu Skincare), and TikTok Shop (@jiyuskin). Any other website, third-party seller, or social store claiming to sell JiYu is unauthorized and not affiliated with JiYu in any way. This matters more than it might seem. Unauthorized sellers operate entirely outside our supply chain, which means we have no visibility into what is actually in those products, how they’ve been stored, or whether they meet any safety standard. We can only stand behind what comes directly from us.

We are actively pursuing legal action against unauthorized sellers. If you’re unsure whether a seller is legitimate, contact us at support@jiyuskin.com before purchasing.

What makes JiYu different from other skincare brands?

Most K-beauty brands are built around hydration and barrier support and they do that beautifully. JiYu goes further. We combine Korean formulation precision with longevity-based ingredients. We compound that work at the cellular level to repair, rebuild, and extend healthy skin function. It’s a direction the rest of the industry hasn’t caught up to yet. New formulas are in development and will be here soon!

Where are JiYu products made?

Every JiYu product is formulated and manufactured in South Korea at partner facilities operating at the highest standard in the global skincare industry. Before committing to either partner our founding team traveled to South Korea, walked the facilities in person and met directly with the product designers, formulators and scientists to make sure the manufacturing standard matched what we were building. What we found set the bar for everything JiYu has made since. We manufacture exclusively in South Korea because there is no higher standard anywhere in the world for what we’re building and we have no intention of changing that.

Are JiYu products suitable for sensitive skin?

Yes. Our formulas are designed to be gentle. If you’re reactive, we always suggest a patch test first.

How soon can I expect to see results?

Most customers notice healthier glow and smoother texture within 1–2 weeks. Dark spots and fine lines continue to improve with consistent use over 4–8 weeks.

What safety and quality standards do JiYu products meet?

Every JiYu product goes through multiple layers of testing before it ever reaches you. Our manufacturing partners, among the world's leading cosmetic ODMs, operates under full CGMP, ISO 9001, ISO 14001, ISO 22716 cosmetics GMP certification, ECOCERT and quality control protocols that meet both Korean MFDS and U.S. FDA cosmetic requirements. Every formula is dermatologist-tested, clinically evaluated, and required to meet both Korean Ministry of Food and Drug Safety standards and US FDA requirements. Skin safety, stability, and efficacy testing are conducted prior to production. Not as a marketing step, but as a non-negotiable requirement of our manufacturing process.

Is JiYu a K-beauty brand?

Yes — in every way that matters. JiYu was built on Korean skincare science, formulated by Korean researchers and manufactured in South Korea at one of the world's leading cosmetic facilities. Every product meets Korean cosmetic safety standards as well as US FDA requirements.

What are longevity-based ingredients and why do they matter?

Most skincare works on the surface hydrating, brightening, smoothing what you can see. Longevity-based ingredients go deeper. They come from longevity medicine research, the science of what keeps cells healthy, functional and resilient over time. They work at the cellular level to support how skin actually repairs, regenerates, and ages from within. This distinction matters because surface-level results fade while cellular-level results compound. Korean skincare already leads the world in formulation science and active ingredient development. Pairing that precision with longevity-focused actives is the logical next step and one most of the industry hasn’t taken yet. NAD+, for example, is a molecule found naturally in every cell of the body that drives energy production and cellular repair, and declines significantly with age. JiYu pairs actives like these with Korean cosmetic precision to make them perform at their highest level.

Usage

How do I use the Toning Polish Pads?

After cleansing, swipe one pad gently across the face and neck, avoiding the eye area. Do not rinse — let the essence absorb, then follow with serum and moisturizer/SPF.

How often should I use them?

Use twice daily — morning and night — for best results.

Should I rinse after using the pads?

No. Leave the essence on to fully absorb.

Can I use the pads with my current skincare routine?

Absolutely. They’re designed to fit seamlessly with your routine.

What step of my skincare routine should they be used in?

Right after cleansing and before serums, moisturizer, and SPF.

How long does one jar last?

Each jar contains 100 pads.


  • Twice daily (2 pads/day): ~50 days

  • Once daily (1 pad/day): ~100 days
Can I use the pads before applying makeup?

Yes — the essence leaves skin smooth, hydrated, and foundation-friendly.

Ingredients & Safety

What is K8-Rejuvenate™ and how does it work?

K8-Rejuvenate™ is our proprietary complex of 8 clinically backed actives — including niacinamide, snail mucin, peptides, Centella, vitamin C (3-O-ethyl ascorbic acid), alpha-arbutin, licorice root, and maltobionic acid — designed to brighten, smooth, hydrate, and visibly improve tone and texture.

What are the main ingredients in JiYu products?

Niacinamide, Snail Mucin, Peptide Complex, Centella Asiatica, Vitamin C (3-O-ethyl ascorbic acid), Alpha-Arbutin, Licorice Root Extract, Maltobionic Acid, Hyaluronic Acid (Sodium Hyaluronate), and soothing humectants.

Are the ingredients really sourced from Korea?

Yes — our ingredients and manufacturing are proudly Korean.

Are JiYu products cruelty-free or vegan?

We are cruelty-free. Some formulas contain snail mucin, so not all products are vegan.

Do JiYu products contain parabens, sulfates, or alcohol?

Our formulas are free from parabens, sulfates, and phthalates. We do not use drying alcohols.

Can I see the full ingredient list?

Yes — each product page includes the complete INCI list under Ingredients (and a link to “See the full ingredient list”).

Shipping & Subscriptions

How long does shipping take?

Standard U.S. shipping typically arrives in 3–7 business days. You’ll receive tracking as soon as your order ships.

Do you offer international shipping?

Yes, to select countries. Transit times vary by location (usually 7–14 business days) and local duties/taxes may apply.

Can I track my order?

Yes — your tracking link is emailed as soon as the order leaves our warehouse.

How does the subscription work?

Choose your cadence (every 30, 60, or 90 days) and save automatically. You’re in control — update anytime from your account.

Can I change my delivery frequency (30, 60, or 90 days)?

Yes — adjust your schedule in one click from your account portal.

How do I skip, pause, or cancel my subscription?

You can skip, pause, or cancel anytime from your account. No contracts, no hassle.

Will I be reminded before my next shipment?

Yes — we’ll email you ahead of time so you can make changes if needed.

What should I do if my package is missing or damaged?

Reach out to us with your order number and photos (if damaged). We’ll make it right.

Returns & Guarantee

Do you offer a money-back guarantee?

Yes — try it risk-free for 90 days. If you’re not in love, we’ll refund you.

How do I return or exchange a product?

Contact us within 90 days with your order number. We’ll share simple return instructions.

What if I’m not satisfied with my order?

Email us and we’ll help with a refund, replacement, or recommendations.

How long does it take to process a refund?

Once your return is received and inspected, refunds typically post within 3–10 business days (bank dependent).

Do you accept returns on used or opened items?

Yes — our 90-day guarantee applies even if you’ve opened and tried the product.

Other

How can I contact JiYu customer support?

Email support@jiyuskin.com (or use the contact form on our site). We usually respond within 1–2 business days.

Where can I find verified reviews?

On each product page — look for the Verified Customer badge.

Do you offer gift cards or discounts?

We run limited promotions throughout the year. Join our newsletter for first access and exclusive offers.

How can I collaborate with JiYu?

We’d love to hear from you — email collab@jiyuskin.com with links and details.

Where can I follow JiYu on social media?

Find us on Instagram, TikTok, and Facebook @jiyuskin.

Soothes Soothes

Rejuvenates Rejuvenates

Repairs Repairs

Moisturizes Moisturizes

Nourishes Nourishes

Corrects Visible Aging Corrects Visible Aging

Target Every Skin Concern

Fade spots, smooth fine lines, and restore deep hydration with our most powerful formulas.

Renewal & Rejuvenation Toner Pads

Fade dark spots, smooth texture, and hydrate — daily or as a 15-min mask.

$59.99 $119.98

Anti-Aging Moisturizing Cream

Powered by NAD+ to boost collagen, restore firmness, and fight visible aging.

$79.95 $159.90

JiYu Anti-Aging Glow-Up Bundle

The perfect duo for brighter, smoother, deeply rejuvenated skin — buy both and save $26.

$118.92 $139.90

Renewal & Rejuvenation Toner Pads

Fade dark spots, smooth texture, and hydrate — daily or as a 15-min mask.

$59.99 $119.98

Anti-Aging Moisturizing Cream

Powered by NAD+ to boost collagen, restore firmness, and fight visible aging.

$79.95 $159.90

JiYu Anti-Aging Glow-Up Bundle

The perfect duo for brighter, smoother, deeply rejuvenated skin — buy both and save $26.

$118.92 $139.90

Follow Us on Social

Get skincare tips, behind-the-scenes, and first access to new drops.

Video poster
Video poster
Video poster
Video poster
Video poster
Video poster