Frequently Asked Questions
Yes. Try JIYU risk-free for 90 days. If you're not in love with your results, we'll refund you 100% — even if you've opened and used the product. Just emailsupport@jiyuskin.comwith your order number.
Most customers notice a healthier glow and smoother texture within 1–2 weeks. Dark spots, fine lines, and tone keep improving with consistent use over 4–8 weeks. Skin renews on its own cycle — give any new routine a full 4 weeks before you judge it.
Yes. Our formulas are built to be gentle, with soothing actives like Centella Asiatica and Madecassoside, and they're free from parabens, sulfates, phthalates, and drying alcohols. If your skin is reactive, patch test first and start once daily, then build up as your skin adjusts.
We are cruelty-free — always. Some formulas contain snail mucin, so not every product is vegan. The full ingredient list on each product page will tell you which.
JIYU is soldonlythrough jiyuskin.com, Amazon (sold by JIYU Skincare), and TikTok Shop (@jiyuskin). Any other website, marketplace seller, or social store claiming to sell JIYU is unauthorized and not affiliated with us — and we can't guarantee what's in the bottle or honor the guarantee on it.
It depends on what you want to change first.
- Dullness, dark spots, uneven tone — start with the Renewal & Rejuvenation Toner Pads.
- Fine lines, dryness, loss of firmness — start with the NAD+ Anti-Aging Moisturizing Cream.
- Texture, congestion, rough skin — start with the Cleansing Polish Pads.
- You want the full routine — a bundle is the most complete (and best value) way in.
Yes — they're formulated as a system, not competing single products. The routine order is:
Cleanse → Toner Pads → Serum → Moisturizer → SPF (AM)
Every formula is designed to layer without pilling or over-exfoliating.
Most K-beauty is built around hydration and barrier support — and does it beautifully. JIYU goes further. We pair Korean formulation precision withlongevity-based ingredientsdrawn from longevity medicine — the science of what keeps cells healthy and resilient over time. The goal isn't just skin that looks better today; it's skin that functions better long-term.
Every JIYU product is formulated and manufactured in South Korea, at partner facilities operating at the highest standard in the global skincare industry — full CGMP, ISO 9001, ISO 14001, and ISO 22716 cosmetics GMP certification. Our founding team visited these facilities in person before committing to them.
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