Cancellation policy

Last updated: 9/29/26

This policy explains how JIYU Subscribe & Save subscriptions work and how to cancel them. It's part of our Terms of Service. JIYU is operated by Living Earth LLC.

The short version: your subscription renews automatically until you cancel. You can skip, pause, or cancel at any time before your next billing date in our Customer Portal or by emailing support@jiyuskin.com. There's no cancellation fee and no minimum number of orders.

How your subscription works

When you choose Subscribe & Save, you're signing up for automatic recurring orders. We charge your first order at checkout, then charge the same payment method for each renewal on its scheduled date until you cancel.

Delivery schedule. Your schedule is shown on the product page and at checkout, and it depends on how many jars you choose:

     
  • 1 jar (or 1 of each product in a bundle): every 90 days
    •  
  • 2 jars (or 2 of each): every 180 days
    •  
  • 3 jars (or 3 of each): every 270 days

Price. Each renewal is charged at the Subscribe & Save price you signed up at, plus any applicable tax, unless we notify you of a change as described below. The subscription discount depends on the product and quantity and is shown before you buy. A discount code used on your first order applies only to that order, unless the offer says otherwise.

Shipping. Subscription orders ship free within the United States.

Reminders before each order

We'll email you about 3 days before each renewal is charged. The email shows what's coming and links to the Customer Portal, where you can skip, reschedule, or cancel.

Managing your subscription

In the Customer Portal, you can:

     
  • skip an order or change your next order date
    •  
  • pause your subscription
    •  
  • update your payment method or shipping address
    •  
  • cancel

Changes you make before your next billing date apply to that order. Once an order has been charged, it ships as scheduled.

How to cancel

Online. Go to the Customer Portal, sign in with the email address you used at checkout, and choose Cancel on your subscription. Your cancellation takes effect right away.

By email. Email support@jiyuskin.com with the subject "Cancel my subscription," and include your name and the email address on your order. We'll confirm your cancellation by email. To make sure your next order isn't charged, email us at least 2 business days before your next billing date.

There's no cancellation fee and no minimum number of orders. If we show you an offer to stay when you cancel online, you can decline it and finish canceling in the same place. If we charge a renewal after you've asked us to cancel, we'll refund it in full.

Canceling stops future orders. Orders that were already charged still ship, and they're covered by our 90-Day Satisfaction Guarantee.

Refunds on subscription orders

Every subscription order is covered by our 90-Day Satisfaction Guarantee. If you're not happy with a product, contact us within 90 days of delivery and we'll refund what you paid for it. You don't need to send it back. See our Refund & Return Policy for details.

Price and policy changes

If we change the price of your subscription or other important terms, we'll email you at least 7 days before the first renewal the change affects. The email will explain the change and how to cancel if you don't want to continue.

If a product in your subscription is discontinued or changes significantly, we'll email you before your next order. We won't substitute a different product without telling you first.

Failed payments

If a renewal payment doesn't go through, we'll email you and try the charge again. If we still can't collect payment, we may pause or cancel your subscription. You can update your payment method in the Customer Portal at any time.

When we may cancel

We may cancel a subscription if a product is discontinued, if payment keeps failing, or if we reasonably suspect fraud or resale. We'll let you know by email.

Questions

Living Earth LLC (JIYU)
117 S. Lexington St., Suite 100
Harrisonville, MO 64701
United States
support@jiyuskin.com