Refund policy

We want you to love your Jiyu Skincare products! If something’s not right, here’s how we can help.

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1. Returns

We accept returns within 90 days of delivery.

To start a return, please contact us at support@jiyuskin.com with your order number and reason for return.

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2. Refunds

Once we receive your returned item, we’ll inspect it and issue a refund to your original payment method within 5–10 business days.
Shipping costs are non-refundable.

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3. Damaged or Incorrect Items

If your order arrives damaged or incorrect, please email us within 7 days of delivery with photos of the issue — we’ll replace or refund it right away.

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Need help?

Reach out anytime at support@jiyuskin.com — we’re happy to make things right.